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FAQ 1

FAQ

General information

What time are check-in and check-out?

Check-in from 3:00 PM; check-out by 11:00 AM.

What are the reception hours?

Available all day long. During the night, a dedicated internal number is available for any need or emergency.

What languages are spoken at the reception?

Italian, English and French.

Where is the property and how can I reach it?

Borgo del Cannitello is located in Contrada Gelso, on the island of Vulcano, in the province of Messina, and is easily reached by plane or by ferry/hydrofoil.

Is parking available at the property?

Yes.

Is the property equipped with an elevator?

No.

Is Wi-Fi available at the property?

Yes.

Are pets allowed?

Yes.

Is luggage storage service available?

Yes.

What amenities are included in the rooms?

Air conditioning, hairdryer, coffee maker, free Wi-Fi, kettle for tea and herbal infusions, minibar safe, wardrobe, writing desk, bathroom with shower enclosure, bed linen, vanity set, equipped terrace, sea view. Some rooms feature an outdoor whirlpool tub.

Is a city tax required?

No, it is included in the cost of the ferry or hydrofoil ticket.

What credit cards are accepted?

Visa, Mastercard, American Express.

Check-in/Check-out

How does check-in work at the property?

It takes place privately, partly as an introduction to the property, and is then completed at the reception desk.

Is early check-in possible?

Yes, subject to availability and prior approval by the front desk.

Is late check-out possible?

Yes, subject to availability and prior approval by the front desk.

What are the reception hours?

Available all day long. During the night, a dedicated internal number is available for any need or emergency.

Property & Services

Is there a transfer service to/from the property?

Yes, it is provided to and from the port upon arrival and departure, and during the stay at agreed times.

Are children allowed at the property?

No, children aged 12 and over are welcome.

Does the property have a private beach?

Yes.

Do you offer beach towels?

Yes.

Breakfast

Is breakfast included?

Yes.

What time is breakfast served?

From 8:00 AM to 10:30 AM.

Where is breakfast served?

At our restaurant.

What kind of breakfast is served?

Sweet and savoury. A small buffet is set up for each table, with tiered serving stands.

Are gluten-free, vegetarian, or vegan options available?

Yes.

Restaurant & Bar

Is a restaurant available at the property?

Yes.

Are gluten-free, vegetarian, or vegan options available?

Yes.

Is a bar available at the property?

Yes.

SPA

Is a SPA/Wellness Center available at the property?

No, but some rooms feature a private panoramic whirlpool tub.

Activities, experiences & events

Is a concierge service available?

Yes.

Do you arrange tours and excursions in the surrounding area?

Yes.

Is it possible to arrange weddings or private events?

Yes.